✔ free shipping to AT & DE
✔ 100% made in Austria
✔ 100% vegan & crueltyfree

General terms and conditions

A) General terms and conditions of siin Marketing & Vertriebs GmbH

scope of application


For every contract, concluded in written, by telephone or online order with siin Marketing & Vertriebs GmbH (hereafter called "siin"), Moserhofschlössl, Münzgrabenstraße 94/1, 8010 Graz, the general terms and conditions apply.

Legal capacity


It is required for the ordering and acceptance of products, that the ordering or accepting person is fully contractually capable. If this is not the case, the signation of a legal representative is required.

Products, pictures and representation of products


a) The products offered by siin are available on a first served basis.
b) If a product will not be available, the customer will be informed as quickly as possible.
c) Photographies illustrating the products are and will not be contractual object.
d) siin makes every effort that the photographies on the website sisiandjoe.com and www.siin-life.at are matching the colors of the original products. Above all, due to technical restrictions slight deviations may occur. siin is not liable for any errors or inaccuracies on the photographies or graphics of the products pictured on the website www.sisiandjoe.com and www.siin-life.at.

Content on the websites and proprietary rights


a) siin holds and reserves every right on websites including every data, texts, photographys, video clips and other pictures and including all possibly related protestion right.
b) The customer hereby confirms, that he has not received any license with respect to brand, patent and copyright litigation or other protection rights and that the using of these websites or the right of usage does not contain any license of this kind.
c) The customer is commiting to not delete, change or conceal trademarks (like marks or copyright notices) from/on the websites or the information provided there.
d) siin is allowed to change or without any notice close the websites at their own discretion. siin does not assume any guarantee for the website's accessibility.  
e) The customer recognizes that siin is not liable for data uploaded by the consumer. The consumer is committing to hold siin harmless and compensate for all damages arising from the Uploading of data.

Directives on siin's data protection


a) siin takes protection of personal data very seríously and operates strictly in accordance with all legal and other regulations. Personal data will only be collected to a necessary extent. We have made very effort to protect customers data from third party access, so that the customer can be safe at siin's. siin will only save transmit data for the cause of orders, order administration or newsletter dispatch.
b) Personal data will only be collected if you submit it of your own free will and for ordering goods, opening a customer account or registration for the newsletter. We will not transmit or sell such data to third parties. siin uses data for advertising purposes, therefore information about products from the range on offer. For that cause they only use e-mail-advertising to the extent permitted by law and only if the customer has authorized siin to do so as part of the newsletter subscription.
c) The customer is able to cancel his consent to using his e-mail address for sending the newsletter at anytime taking effect in the future by clicking on the "unsubscribe" link at the bottom of the newsletter or by sending an e-mail to office@siin-life.at
d) The customer shall always be entitled to receive at any time upon application and free of charge, information about the personal data stored about him, its origin and the purpose of data processing.

Limitation of liability


a) The indemnification of damages resulting from a contractual breach shall be subject to the applicable legal limitations. The same applies for cases of claims based on the Product Liability Act. All hints and instructions on the packaging and enclosed instructions have to be followed. We cannot accept liability for any deviating application and/or handling. Liability for simple negligence is excluded.
b) siin shall not be responsible or liable for any loss arising out of any use of the information contained on this site. This limitation of liability also applies to direct, indirect or consequential damages, reputation losses and loss of data.
c) siin under any circumstances is not liable for the customer's damages or losses arising from not protecting the login name and the password or transmitting them to third parties.

B) General Conditions of Use of siin's online shops

preliminary remark


a) The presentation of products within online shops does not pose to be a legally binding offer.
b) When you have gone through the whole online order procedure, inputting all the data required and - in the last ordering step - have clicked the button "order now" you have made a firm order. After you have placed the order we will send you an email confirming the reception of your order, showing all the details (confirmation of reception). This confirmation does not represent an acceptance of your offer but only informs you that we have received your order.
We will agree to the offer by sending a confirmation via email or by delivering the goods within five days.
c) We will save the contract and send an e-mail including your order details to you. You can look at the general terms and conditions at any time. If you are already registered you can look at your ordering data within your account. As a not-registered user your ordering data is no longer available on the Internet due to reasons of security.
d) On using the websites and the purchasing of orders on the websites you agree to the terms and condition of use. These conditions are valid for any contract you enter into, using siin's websites. If you are unable or unwilling to accept these conditions in full, then you may not use the websites or place orders at all.

Change of terms of use


a) siin has the right to change the terms of use at any time, to their own will and without any notice. siin's changed terms of use will be available on the siin websites.
b) Your continued use of this site after any such changes have been posted will be deemed complete and unconditional acceptance of those changes.

Usage of websites


a) You confirm to only use the websites how it is admissible in accordance to these terms of use, the business agreement between you and siin and relevant valid legal provisions, good customs or guidelines.
b) You are committing to not even trying to get access to any other part of the websites as the interface that is provided by siin on the websites.
c) You are committing not to copy or reproduce the websites partly or in all for any cause.
d) You are committing not to disclose the websites in full or in part to third parties or
permit access to the websites in any form.
e) You are committing to treating the website's contents confidentially.
f) You recognize that you assume full liability for violations against the terms of use and damages arising therefrom, including siin's damages and losses therefrom and keep siin harmless for damages arising from this violation.
g) With the exception of the payment method "bill" your chosen means of payment will be debited directly after the completion of your ordering process.
h) The products supplied remain in the ownership of siin until the debt is paid in full.
i) In case of a bank's refusal to pay, non-payment or partly payment siin is allowed to withdraw from the purchase agreement.
j) All prices shall be in Euro, VAT included.
k) Shipping costs are not included and will be charged seperatally.
l) siin reserves the right to correct the price of already offered products whenever information on the websites are incorrect. siin will inform you about these corrections. You are after that allowed to cancel the order.
m) siin is not liable for shipping or delivery delays, not even when the delivery date was confirmed. siin at their discretion has the right to reject or cancel deliveries, even, when siin already transmitted electronic delivery confirmations or delivery notes. The consumer will be informed about any of those occurs.
packaging

Login name and password


a) You undertake to keep your login name and password in secret. Therefore you are recognizing your liability for all activity in your user account, including misuse.
b) If you suspect or discover the misuse of your login data, you immediatly have to inform siin via e-mail: office@siin-life.at

Ordering


You are placing an order in our shops by going through the following stages:
a) You non-bindingly add products to your shopping cart by clicking on the button "add to shopping cart".
b) Every article added to your shopping cart can be looked at if you click on the symbol of the shopping bag. There you can also delete products or change the quantity.
c) If you want to buy products from your shopping cart, click on the button "checkout". Thereby you are proceeding to the ordering process: There you have to indicate your personal data and address. Afterwards you choose your shipping and payment method. On this site you can also fully overlook all of your planned order's data (in particular billing and delivery address, product, price, quantitiy, payment method).
d) By clicking on the button "order now" you are transmitting your order. Thereby your order is an offer to us to conclude a purchase agreement.
e) If you are placing orders on the website, you will be asked to registrate your contact data and in the following information for payment. It is your responsibility to transmit valid and correct information. You confirm that you are the person referred to in the billing information provided.
f) The following payment methods will be accepted:

Credit card:


The consumer has to indicate his card number, the name of the authorized card holder, the validity date of the card and the three-digit CV code on the backside of the card.
eps online banking: For this method of payment, an account at a Austrian bank is required. Therefore, the customer has to indicate his IBAN, BIC and the name of the bank.
Paypal: The customer needs an active Paypal account with deposited payment account.
bill: Payment of the invoice amount after the receipt of the products.
Prices include package as far as no alternatives are stated in the offer.

delivery conditions
a) The goods will be shipped uninsured on behalf at at the risk of siin to the adress indicated by the customer. Different delivery conditions shall be seperately and in written.
b) Deliveries up to 1 kg within Austria will be charged with € 4,60, those within the EU up to 1 kg with € 13,25, those within Switzerland, Liechtenstein and Norway up to 1 kg with € 14,55 and deliveries up to 1 kg outside of the EU will be charged with € 15,84. Please note possible custom charges at shipping to countries outside of the EU.
c) Delivery times are understood after receipt of the order confirmation, respectively that day on which all technical and economic questions are fully answered, up to the day the delivery is made.
d) siin does only deliver goods to addresses registered on siin's websites.
e) If delivery is arranged and the customer unjustifiably refuses to accept the shipment, full dispatch expenses, COD charges (if required), return costs and a processing fee of € 20,- (plus VAT) will be charged.

Right of revocation for distance contracts

a) The customers (consumers) can revoke their contract within 14 days in text form (e.g. letter, fax, e-mail) without stating reasons or - if permission to use the corporeal object prior to expiry of the fixed term was granted to you - by returning the corporeal object. The period of purchase applies from the moment that you receive this notification in written, but not before the moment that you receive the delivery and not before fulfillment of duty to inform  in accordance with the Consumer Protection Act and the Online and Distance selling Act for Businesses. To observe the time limit, the prompt dispatch of the merchandise or the return request within the set period is sufficient. The return request is not bound to any form and to be addressed to:
siin Marketing & Vertriebs GmbH
8010 Graz, Moserhofschlössl
Münzgrabenstraße 94/1
Austria
www.siin-life.at

b) If a costumer is withdrawing from the contract, siin has to pay back all payments immediately and not later than within 14 days after our receipt of the costumer's withdrawal from the contract. This also applies to transport costs.
c) We will use the same payment method for repayment you have chosen at the original transaction, unless another agreement is reached; in no event will you be charged for this repayment.
d) We can refuse the repayment until we don't get back the goods or you can subit a verification that you sent back the goods, whichever is the earliest.
e)  Consequences of revocation: In case of a justified cancellation, the services received on both sides must be returned and any benefits derived yielded.  In the event of a deterioration of the merchandise, replacement of its value can be demanded. It is taken as expressly agreed, that the consumer has to bear the transport costs, irrespective of the value of the item, if the delivered goods do corresponed to the ordered goods.

AOB


a) siin has got the right to close down the user account for the website at any time and without notice.
b) If any provision of these terms shall be held invalid or unenforceable, such provision shall be deemed corrected and interpreted  and replaced by a valid and enforceable provision which so far as possible achieves the intent of these terms. The validity, legality and enforceability of the remaining provisions shall not be affected and shall remain in full force and effect.
c) The law of Austria shall apply for these terms and conditions and all legal relations between siin and the customer.

Our Quality Guarantee

The vegan skin-care products of „siin Edition Edelweiss“ are pleasant, protecting, nourishing and free from any animal ingredients and animal testing. All products are dermatologically tested by independent institutes and certified free of allergens, paraffin and paraben. The “siin Edition Edelweiss” conforms to the strict specifications of the European cosmetics regulation and are suitable for all skin types.

"siin Edition Edelweiss" - known from

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