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QUESTIONS FROM OUR CUSTOMERS

Answers from siin

 

Your questions about the Edelweiss and our anti-aging products are especially important to us. That is why we have put together a few common questions and answers. If you have any further questions or comments or wish to have a telephone consultation about our products, please call us:

 

Service-Hotline

Mon-Fri 9am – 4pm:  +43 (0) 316 33 71 05

IS THE EDELWEISS STILL PROTECTED?

Yes, the “wild” Edelweiss is under strict species protection. For cosmetic use, the Edelweiss is therefore now grown in a special Alpine garden facility, at an altitude of about 1100 meters. Using controlled biological cultivation, Edelweiss flowers are hand-cultivated and harvested in August and September.

HOW IS THE EDELWEISS EXTRACT OBTAINED?

The Edelweiss extract is obtained from the flowers and stems by cold extraction. In general, it requires four kilograms of the Alpine flower to extract 300 ml of active ingredient.

WHAT ARE THE EFFECTS OF THE INGREDIENTS OF EDELWEISS?

The Edelweiss has shown to have more than 40 ingredients and active substances. The extract from the leaves and flowers have a significant anti-bacterial and anti-inflammatory effect. Recent findings have shown the active ingredients of the Edelweiss have strong anti-bacterial, anti-septic and anti-oxidant effects. Free radicals can be well controlled. The skin is efficiently protected against skin aging and wrinkles reduced. The high Tannin content also contributes to the skin-protecting effect. The Tannins promote skin-tightening, the high proportion of flavonoids prevents fragility of blood capillaries and protects the vessels prior to the formation of so-called spider veins and rosacea. Hydroxycinnamic Acid and Phenylpropane derivatives have an astringent effect. The active ingredients of the Edelweiss additionally stimulate blood circulation, increase cell elasticity and stimulate skin renewal.

WHY HAS EDELWEISS GOT SUCH EFFECTIVE INGREDIENTS?

Plants that grow at extreme altitudes are exposed to so-called environmental stress. Special climatic conditions such as drought, wind, frost and strong ultra-violet sunlight also put demands on the Edelweiss. From a natural protection instinct, the Edelweiss has learned over the millennia to survive in these adverse conditions. To protect itself therefore, the Edelweiss produces valuable Phyto-nutrients that are used in the Edition Edelweiss by siin.

HOW DOES “EDITION EDELWEISS” PENETRATE INTO THE DEEPER LAYERS OF THE SKIN?

The active ingredients of Edition Edelweiss are encapsulated in a Liposome System, which easily transports the ingredients through the layers of the skin. Liposomes are – to put it simply – small hollow bodies that can accommodate water-soluble active ingredients inside. These liposomes are composed of fatty membranes prepared from the same building blocks as the cell wall of skin cells or the barrier layer of the skin. This makes them very well absorbed by the skin and can penetrate deeper.

WHY DOES EDITION EDELWEISS WORK SO WELL?

In the Edition Edelweiss, Edelweiss extract is Liposome encapsulated for the first time worldwide. Similarly, all the other major active ingredients are fully encapsulated. This breakthrough takes the active ingredients deeper into the skin and beneficially, more evenly distributed.

WHAT IS THE UNIQUE SIIN-COMPLEX IN EDITION EDELWEISS?

The siin complex is a combination of different active-ingredient systems, which are highly compatible. The siin complex is included in all of the individual products of Edition Edelweiss. The dosage and concentration differs and is suited to the nature of the individual product.
It consists of the following components:

  • Alpine Spring Water
  • Vitamin Concentrate (Edelweiss, Goji Berry, Morinda Citrifolia – Noni)
  • Cerasome Oxygen
  • Surgery Lifting Complex (Synake, Aquapront, Hyaluronic acid)
  • Antioxidant Combination (Vitamins A, C, E, Q10)
  • Exclusive Edelweiss Aroma-composition

WHAT CAN I DO WHEN I INITIALLY GET A SKIN IRRITATION?

It is possible that the skin is initially “overwhelmed” with the high concentration of active ingredients in Edition Edelweiss. Temporary skin irritation must therefore be regarded as a normal adaptation effect and should abate after a maximum of a few days.

HOW DO I APPLY MILKY CLEANSING?

Lather about a pea-sized portion of Milky Cleanser with water and gently massage the facial skin, neck and décolleté thoroughly. Rinse-off with lukewarm water.

DOES THE MILKY CLEANSING CLEAN-OFF AND REMOVE EVEN VERY STRONG CONCEALER MAKEUP?

Milky Cleanser basically cleans even with highly concealing make-up, but it is still recommended to remove the make-up mostly, by means of a fat cream or make-up removal wipes, before cleansing.

DOES THE MILKY CLEANSING ALSO REMOVE WATERPROOF MASCARA AND DOES THE MILK BURN THE EYES?

We recommend that mascara be largely removed by means of a fat cream or make-up removal pads. Of course, the Milky Cleanser has been dermatologically tested in terms of ocular tolerance.

IS THE MILKY CLEANSING SUITABLE FOR YOUNGER AND / OR EXTREMELY SENSITIVE SKIN?

Yes, Milky Cleanser is very gentle on the skin, relaxing and a mild composition that is suitable for young and extremely sensitive skin.

CAN CONTACT LENS WEARERS USE THE MILKY CLEANSING, OR THERE IS IRRITATION?

Milky Cleanser is easily tolerated by contact lens wearers. Since it is free of oils, it cannot smear on the lenses too.

IS IT NECESSARY TO USE THE “EDELWEISS” CLEANSING AND THE TONIC, BEFORE APPLYING THE SERUM AND THE CREAM?

Serum and Cream can be applied to the skin even without prior purification. However, for optimal skin care results, we recommend a complete skin care regimen, as additionally, the products are interrelated, complement and mutually reinforce eachother in their effect.

HOW DO I APPLY THE SPRING TONIC?

After cleaning with Milky Cleanser the Spring Tonic is best applied pure, gently on the face, neck and décolleté, with a cotton pad and also fingertips. Since the Spring Tonic is slightly sharper, for the stimulating effect, it should not get into the eyes.

WHY IS THERE NO DISTINCTION BETWEEN FAT, NORMAL AND DRY SKIN?

With the basic composition of the products Edition Edelweiss has managed to cover all types of skin. The distinction is made according to the specific age-appropriate needs of the skin. Therefore, there is a specific, deeply penetrating Intense Serum each for the respective three age groups 25+, 35+ and 50+.

WHAT ARE THE DIFFERENCES BETWEEN THE THREE SERUMS, INTENSE 25+, 35+, 50+?

The Intense Serum 25+ is appropriate for younger skin. It acts to prevent first lines and wrinkles and guarantees a radiant, youthful skin. For those aged 35 years and over, Intense Serum 35+ offers an effective solution against premature skin aging and provides a visibly rejuvenated skin. The Intense Serum Anti Aging 50+ is the answer to all types of wrinkles and weak facial contours. The high-dose, deep-working serum helps to plump-up, tighten, smooth and revitalise the skin.

SHOULD THE INDIVIDUAL SERUM BE USED ACCORDING TO AGE, OR YOU CAN EVEN EARLIER ACCESS TO A “HIGHER” DOSE?

Yes, depending on your personal skin needs you can move-on to the next higher Serum. However, one should consider that the active ingredients in the Serum – especially in Serum 50+ – are highly concentrated and “too much” care for the skin is not good.

IS IT ENOUGH IF ONE APPLIES THE SERUM 1X PER DAY? IF YES, IT’S BETTER MORNINGS OR EVENINGS?

The Serums should be applied to the skin, after cleansing with Milky Cleanser and Spring Tonic, in the mornings and / or evenings.
Basically, the active ingredients can penetrate through the open pores into the skin more easily at night.

CAN I APPLY THE SERUM AND 24 HR CREAM EVEN IN SENSITIVE EYE AREAS?

Both of these skin care products could also be applied to the eye area. However, it is recommended, specifically for the delicate and very thin skin around the eyes, to use the specially developed Intense Eye Cream.

SHOULD INDIVIDUAL SERUMS BE APPLIED OVER A LARGE SURFACE AREA?

Since all serums are highly concentrated, it suffices to massage them in or pat-in gently, only to the desired locations. After a few seconds reaction time and according to personal needs, the serum can be applied a second time.

WHY IS THE 24 ESSENCE CREAM SUITABLE FOR BOTH DAY AND NIGHT?

Due to the balanced combination of the siin-complex and the specifically complementing ingredients like Aloe Vera and Olive the “24 hr Essence Cream” is an ideal day-time protection and a regenerating night cream in one.

IS IT ENOUGH FOR A 24 HR CREAM TO BE APPLIED ONLY ONCE A DAY?

For optimal skin care results, the “24 hr Essence Cream” should be applied mornings and evenings on a cleansed face.

WHY IS THE INTENSE EYE CREAM SO SPECIAL?

The skin around the eyes is the thinnest and thus most sensitive part of the facial skin. Accordingly, the composition of the ingredient recipe is mild. Furthermore, in order to avoid any skin irritation, there is no aroma fragrance included in the Eye Cream.

IS “EDITION EDELWEISS” FREE OF ANIMAL TESTING?

Edition Edelweiss is a 100% free of animal testing. Neither the raw material nor the finalised cosmetic contain animal substances or is tested on animals, not by the producer or the supplier.

WHAT DOES 100% FREE OF ANIMAL TESTING MEAN? IS JUST THE FINAL PRODUCT NOT TESTED ON ANIMALS, BUT THE SINGLE COMPONENTS ARE TESTED ON ANIMALS?

All skin care products of “Edition Edelweiss”, neither the raw material nor the final product is tested on animals. By the way: In the European Union, animal tests for cosmetics and skin care are prohibited since 2013.

WHICH PROCEDURES ARE USED TO TEST THE PRODUCTS REGARDING THEIR SKIN SUITABILITY?

The skin suitability is tested with so called Epicutan tests on human – these examinations are conducted at Dermatest.

ARE ALL THE PRODUCTS OFFERED IN THE SHOP 100% FREE OF ANIMAL TESTING? IF NOT, WHICH AREN’T?

Yes, all the products in our “Edition Edelweiss” Webshop are free of animal testing.

DO YOU COMMISSION ANIMAL TESTING FOR YOUR PRODUCTS/INGREDIENTS TO THIRD PARTIES?

No, neither we nor our production partner commission animal testing this has the simple reason that we and our partners are strictly against animal testings.

IS THERE A POSSIBILITY THAT ADDIOTIONALLY PURCHASED RAW- OR INGREDIENT MATERIAL ARE TESTED ON ANIMALS BY SUPPLIERS OF YOUR COMPANY?

This is not possible, as we and all our production partners are strictly against animal testing, and therefore do not buy products that have been tested on animals.

IS YOUR COMPANY PART OF AN ENTERPRISE (OR A GROUP OF COMPANIES), WHERE INGREDIENTS/RAW MATERIALS OR THE FINAL PRODUCT IS TESTED ON ANIMALS OR ANIMAL TESTINGS ARE COMMISSIONED TO THIRD PARTIES?

The product line Edition Edelweiss belongs to the company siin life, which has its headquarter in Graz Austria, is not part of an enterprise or a group of companies. All productions and final products are directly ordered and controlled by us, therefore it cannot happen that neither the ingredients nor the final product is tested on animals.

The skin suitability is tested with so called Epicutan tests on human – these examinations are conducted at Dermatest.

ARE YOUR PRODUCTS AVAILABLE IN CHINA OR DO YOU HAVE PLANS TO SELL ON THE CHINESE MARKETE, WHERE AT THE MOMENT ANIMAL TESTS ARE REQUIRED BY LAW?

The products of Edition Edelweiss are currently offered in different e-commerce portals in China, where no registration is necessary therefore also no animal tests. However, we are at the moment in the process of registration because we want to offer Edition Edelweiss as well on the stationary market. But we want to add that these laws are currently in discussion in China. In our current efforts of registration, until now, we did not have to do any test so far.

It is a pity and we regret that animal tests are necessary in China. But we can ensure that all our products that are available are 100% free of animal testing.

DO YOU USE ANY ANIMAL INGREDIENTS IN YOUR EDITION EDELWEISS PRODUCTS (E.G. MILK SUGAR, GELATIN, CARMINE, LANOLIN, BEESWAX, HONEY, FISH SCALES)?

All products of Edition Edelweiss are 100% vegan, which means completely free from animal ingredients. Despite the fact that Edition Edelweiss is not certified as vegan, we disclaim animal material or ingredients in all our products.

DOES EDITION EDELWEISS USE CONVENTIONAL PEGS, CONSERVING MATERIAL, PETROLEUM, PARABEN?

Yes, we do use conventional PEGs such as conserving material and silicone oil (except Spring Tonic and Milky Cleanser). But, we do not use any paraffin or paraben.

AS THE FOLLOWING ALCOHOLIC INGREDIENTS ARE USED, ANISE ALCOHOL, BENYL ALCOHOL AND CETYL ALCOHOL, WHAT CAN YOU SAY ABOUT THIS?

Yes, we do use alcohol, but in such a low concentration (below 2%), therefore we can exclude the negative effects that the alcohol has on the final consumer (such as dehydration of the skin).

WHAT ABOUT DURABILITY OF THE EDITION EDELWEISS PRODUCTS?

Conserving is necessary, therefore you can find the conventional synthetic conserving material in the prdoucts. However, you will not find any paraben or paraffin.

DO YOU USE SILICON IN YOUR PRODUCTS?

Yes, but all of them are anti-allergic.

DO YOU USE SILICONE OIL IN THE EDITION EDELWEISS PRODUCTS?

Yes, we do use silicon oil in the serum and cremes, Spring Tonic and Milky Cleanser are free from silicone oils.

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